Introduction
QUANTIVA FINANCIAL CONSULTANCY PRIVATE LIMITED
CIN: U66190KA2025PTC205922
GSTIN: 29AABCQ1440L1ZC
This Privacy Policy explains how Quantiva Financial Consultancy Private Limited ("Resolve360", "we", "us", or "our") collects, uses, discloses, and protects your information when you visit www.resolve360.in or use our loan settlement and anti-harassment services (collectively, the "Services"). By using our Services, you consent to this Policy in line with Indian laws like the Information Technology Act, 2000.
Stop worrying about loan stress. We protect your privacy while helping you settle loans and stop harassment.
1. Information We Collect
We collect only what's needed to help you settle loans fairly.
Details you share with us
- Name, mobile, email, address, city/state.
- Loan info: Outstanding amount, EMI, lender details, default history, settlement offers.
- KYC docs: PAN, bank statements, legal notices (shared voluntarily).
Auto-collected
- Website visits: IP, browser, pages viewed for better service.
From partners
- Lenders, banks, credit bureaus (with consent).
2. How We Use Your Information
We use it to:
- Analyze your loans and create settlement strategies.
- Talk to lenders on your behalf (when authorized).
- Stop harassment calls and visits.
- Update you via WhatsApp/SMS/email on settlement progress.
- Comply with RBI rules and laws.
- Improve services.
3. Who We Share With
No selling of data. Only shared as needed:
| Recipient | Purpose | Examples |
|---|---|---|
| Lenders/Banks | Negotiate settlements | Your bank, NBFC recovery agents |
| Service Providers | Website/email/WhatsApp tools | Hosting, payment gateways |
| Advisors | Legal/audit support | Lawyers for complex cases |
| Authorities | Legal compliance | RBI, courts if required |
4. Your Data Protection
- Security: Industry-standard encryption and safeguards per IT Rules 2011.
- Retention: Until settlement complete + legal period.
- No minors: Services for adults 18+ only.
5. Your Rights
- Access, correct, delete your info.
- Opt-out of marketing (reply STOP to SMS).
- Withdraw consent (may limit services).
Contact us anytime.
6. Cookies
We use cookies for smooth website use. Manage via browser settings.
7. Contact & Grievance Officer
Resolve360 Offices
Bengaluru: 994/79, 27th A Main Road, Jayanagar 9th Block, Bengaluru — 560041
Gurgaon: Unit 1008, 10th Floor, Ocus Quantum, Sector 51, Gurgaon 122018
Hyderabad: Shop 208, 2nd Floor, Academy Block, Shanthi Nagar, Kukatpally, Hyderabad, Telangana 500072
Support
Email: support@resolve360.in
WhatsApp: +91 70444 32779
Grievance Officer (per IT Rules)
Name: Advocate Vipin Choudhary
Designation: Principal Consultant & Grievance Officer
Email: vipin@resolve360.in
Phone/WhatsApp: +91 70444 32779
Response time: Within 15 days, max 30 days.
8. Changes & Governing Law
Updates posted here. Continued use = acceptance. Governed by Indian law; disputes in Bengaluru courts.